OverDrive New Support

July 31, 2011 at 4:19 pm Leave a comment

New support system coming in 2011.
Support Web Form coming rather than email.
Customer Satisfaction Survey on each form.
Additional staff added with expanded weekend coverage.
Remote Support.

Front Line Tech Support is for stand-alone libraries only at this time.
Live chat may be considered at a later time.

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Entry filed under: conferences, E-Books/ E-Readers. Tags: Digipalooza 2011.

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