Posts filed under ‘Library Classes’
For many months, I thought things were on a fairly even keel in the world of e-books and e-readers. OverDrive regained access to both Hachette and Penguin publishers, and the demand for e-reader helped died down. Our E-Reader Users’ Group had dissolved a long time ago, due to lack of interest. Statistics hummed along, gaining at a steady pace each month. Sometime around October, patrons began to ask if we were going to do a program on which tablet they should buy for Christmas. Even though I didn’t really believe it was going to be in great demand, I agreed to put together a program comparing the current offerings for our patrons. This program, while it didn’t draw the huge audience I’d had in past years, surprised me by how popular it was. It was then I decided to start offering classes in the use of several different kinds of tablet devices.
I based my choice of tablet classes on my monthly statistics from Google Analytics. For as long as I’ve been following my mobile stats, devices featuring the IOS have come in at the top. IPad is always #1, followed by iPhone and the iPod. It was a no-brainer that my community liked the iPad! Looking further down the Analytics list, the Kindle Fire (all models combined) was the next most popular. The Google Nexus and Samsung Tab were represented, but in double digit figures for usage. I scheduled my first class for the iPad, but was not present when the sign-up sheet was released. (It was over Christmas vacation and I had taken time off.) By the time I returned to work on December 29th, I had over 50 people signed up for my program. Knowing that I already had more folks that I preferred in a technology class, I immediately cut off registrations and offered an additional three classes a bit later in the month of January. This time, I wisely limited sign-ups to a maximum of fifteen per session. The night of the first program, we had record cold temperatures and lots of snow. I expected no more than a handful to show up. Boy, was I wrong! Seventy hardy souls braved the bitter weather conditions and attended this program. My presentation was composed of a PowerPoint Slide Show with lots and lots of screen shots, followed by a long Q & A session. My second class in January was devoted to Kindle Fires of all sizes and configurations. Several attendees showed up with the Kindle Paper Whites or Touch’s – so much for reading the program description! The last class was the hardest – Androids. I chose clumping all Android devices together since I didn’t really know how many patrons had Samsung Tabs vs. Samsung Notes vs. some other flavor of Android. We own a Google Nexus, Samsung Tab and a Samsung Note 8 at the Library. I took screenshots from all three for this class.
Here are some of my observations based on 5 iPad classes; 1 Kindle Fire class; and 1 Android class: The skill level of patrons in all of these classes varied wildly. By the time I was doing my second iPad class, I didn’t even take for granted that folks knew how to turn on their tablets. I’d guess over half of each class that I taught had never fully powered down their tablets. Most assumed that making the screen go dark was turning it off. I was amazed that no one had heard about putting a device to sleep or on power-save vs. powered it totally off. I knew that I’d lose a certain percentage of the novices at some point in the programs, but others in the class became bored with the very basic information I was giving. My only solution has been to offer “drop-in” tutoring on Saturdays over the next few months and to encourage those who are truly technologically challenged to attend these sessions. So far we’ve had one of these tutoring days and six patrons stopped by. One had a very old Pandigital tablet; one had an Adroid tablet called a Nextbook; two had iPads and the other two had Kindle Fires. They all walked away more comfortable with their devices.
I firmly believe that we must continue to offer classes on tablet since the demand is growing each month. Attendance at our traditional “computer basics” classes using a regular PC have dropped off drastically in the past year. As librarians we need to switch gears and embrace mobile technology. The challenge will be trying to learn each device on the market. We’ve already had patrons ask for a Surface class. I had to admit that no one on our staff owned one of these tablets and the Library couldn’t justify it in our budget. This is going to be an ongoing problem, but one we’ll have to face.
This past year has been a frustrating one for me as an e-book selector and an e-reader trainer. I found that I had to take some time to step back and just calm down. Ranting about the various publishers and their practices did nothing to remedy the situation. This is still true, even as we face another holiday season where our patrons will demand more e-books and need help with new e-readers.
Thinking I’d be ahead of the game this year, I researched and prepared what I thought would be a popular talk on Selecting The Best E-Reader for Your Reading Needs. I prepared endless tables on handouts comparing the latest and greatest offerings from Nook, Kindle, Apple, Samsung, Nexus and several other brands. I was shocked when only eight people signed up to attend the program this past week. I downsized the presentation room and scheduled it for our computer lab, knowing it would comfortably fit a dozen patrons. Then I got another surprise – not only did the eight registered attendees show up, but another eight folks just walked in, ready to participate. I ended up hauling more chairs into the area, but I was delighted that I had a fairly full house.
I took a survey of my attendees and found that only two of them wanted to purchase what I’d call a traditional dedicated e-reader using the e-ink technology. The rest were pretty much sold on one of the various Kindle Fires or a tablet. By far, the iPad Mini was the most popular device of the night. While we all admired the traditional iPad for its retina display, most users were put off by the relative bulk and heft of the device when used as an e-reader. The iPad Mini was judged to be just the right size for holding as a reading device and it weighed less than several of the other tablets. Despite the price difference, it appeared that our patrons were willing to pay quite a bit more just to get the iPad Mini experience.
I have a follow-up program scheduled for the first week in January called Help! I Have a New E-Reader and I Don’t Know How to Use It. It will be interesting to see how many of my folks actually received or purchased an e-reader for Christmas and if they got the one they chose from my program. In addition, I’m holding a small classes for hands-on instruction on downloading to Kindles and Nooks. Hopefully our new device owners will take advantage of these free training opportunities so they can enjoy this new technology.
So while I get discouraged by the lack of progress with publishers, formats and DRM, it’s the new users at our Library that bring me back to reality and keep me excited by this new digital world of e-books.
I’ve been taking a break from posting over the past six weeks, mainly due to the never-ending stream of classes I’ve been teaching on how to download e-books to your e-reader. I’ve also been suffering, I confess, from simply being overwhelmed by the changes by various publishers and the increasing difficulty in trying to unravel the downloading differences in a way that makes sense to our staff and patrons. Frankly, if I get confused by the various scenarios in getting a book from our OverDrive site to a device, I can only imagine how much more challenging it must be for the rest of the staff to remember. I work with this technology each and every day. Other librarians and support staff don’t have that advantage. I’ve done five classes on downloading so far this month. I have another one scheduled for tomorrow. Two classes have been Kindle specific, and the handouts and hands-on demonstrations I gave to these patrons are now out of date due to the Penguin changes. My dilema is how to now get word to these misinformed users that they must now follow a different procedure. I don’t dare prepare anything more than a few days in advance for fear it will again change.
There are days when I simply want to throw in the towel and give up, but in my heart of hearts, I know that the entire e-book/e-reader technology is in its infancy and, by necessity, must go through growing pains. It frustrates me that we’re not getting clearer – and correct – information from our vendor, but they, too, must be pulling their hair out, virtually, of course. At some point, I trust that publishers will come to some sort of agreement with vendors and that libraries will be able to afford to then take their place in the world of digital books. Certainly our patrons have come to expect materials from us in a variety of formats and they are now equipped with e-readers, so they are told by Amazon and Barnes and Noble to come to us as lenders of free e-books.
In the meantime, the best advice I can give other folks in this same situation is to communicate. For staff, I send out emails whenever there is a change of any kind relating to e-books. I write articles for our web page and do instructional handouts that I also post on our web page for use by staff and the public. We continue to do regular classes on downloading for our patrons. Finally, we have an E-reader Users Group that meets on a monthly basis. It’s time consuming, but worth it when we have better informed staff and satisfied patrons. That’s why we are all in the profession!
After working like a mad woman to get the Library’s Joomla site launched, it was time for a bit of R&R for yours truly, so I took off to Las Vegas for a long weekend.
The reason for the trip was the annual Mr. Olympia Expo and competition at the Las Vegas Convention Center and my son asked us to go along with him. I must admit, being a “well-rounded” person, I was a bit embarrassed to be seen in a sea of bronzed, muscular young people, but how could I refuse! Once I got there, I tried my best to act like I actually knew something about the nutritional “supplements” that the young beauties were handing to me as freebies, but I was pretty clueless. My attention was drawn instead to the technology employed by the various nutrition companies to garner prospective buyers. Rather than have potential customers fill out paper forms, I saw dozens of iPads and other mobile devices in use for gathering email addresses. In order to obtain a free tee-shirt, nutritional sample or supplement shaker, each person first had to input information including name and email. Thankfully, I have three or four different addreses, so I used the one I created just for marketing spam. At one booth, I felt rather insulted when a barely 20-ish woman asked me if I knew how to use an iPad. When I replied that indeed I did, she looked at me and said “Well, good for you!” Was it because I’m over 60 that I got that response? Who knows, but I then explained to her that I owned not one but two different iPads and used them regularly.
At another vendor station I whipped out my iPhone and used my QR scanner to “like” the company on Facebook and thus claim my shaker bottle. A young woman nearby watched me intently and then proceeded to use her phone to take a photo of the QR code. I quietly explained to her that it really wasn’t going to work unless she had a scanner app loaded on her device. It took the salesman working at the booth to back me up before she looked convinced that I knew what I was talking about.
Both of these incidents made me feel both sad and a bit angry at the same time. Just because I’m a woman of a certain age, am I assumed to be computer illiterate? Stepping back, I then examined my own attitude in arranging our Library’s computer training classes for patrons. I schedule our computer basics classes during the daytime for the convenience of seniors who don’t like to drive at night and then run the Excel classes in the evening for the younger, working patrons. Perhaps I’m guilty of the same attitudes that I dislike in others! Along with gaining a small amount of knowledge regarding bodybuilding this past weekend, I came back home with a new eye to scheduling our computer literacy classes at the Library. Now it’s back to work…
Last night we had our third “informal” e-reader program at the Library. About twenty patrons spent time asking questions and examining the six different devices. One of the most frequent questions I’ve been asked over the past five months, last night included, is “Which e-reader do you recommend for me to buy.” Each time I tactfully tell the patron that it’s their decision and I am not there to push any particular product. Last night, one man said he’d have to go to Consumer Reports for help since I was unwilling to rank devices. I told him that was a good option, but to remember that they wouldn’t be able to discuss the whole downloading OverDrive books, only compare devices. At that point, he got a bit angry and wanted to know why I wouldn’t help him. It got me thinking about our role in providing information to the public. It seems like those of us who research the e-readers, use them regularly, and know the OverDrive interface, are among the best ones to give recommendations – and yet we either can’t or won’t. How crazy is that?? Rationally, I can say that Consumer Reports reviewers are paid to research and then give written rankings. We’re not. We give unbiased information based on a number of sources and experience. Last night I ended up conducting a mini interview with the “Consumer Reports patron”, leading him through his needs and expectations from an e-reader and then showing him the different devices that might best meet his criteria. Naturally, my personal experience had a part in this discussion. When asked which product I owned, I told him which ones and why I chose them. In the end, I felt like I had favored one brand over another, but our gentleman went away satisfied and not feeling like I was stonewalling him. It is an uncomfortable position for me and one that too many of us face when we give information but not recommendations. On the Reader’s Advisory Desk we give book recommendations based on our expertise. Should it be any different with technology?
We had an “informal” hands-on evening (90 minutes) for patrons to get up close and personal with six different brands of e-readers scheduled for last night. At least that’s what I thought we had promoted in our newsletter. In my original plans, I anticipated having patrons drop by our table set up in the middle of our DVD browsing area and spending a few minutes talking with them about the differences in the devices and then showing them how to download e-books from Overdrive. I felt like we’d be lucky to see twenty patrons over the course of the evening. What happened in reality was far different!
Thankfully, I set up my table with chairs for two of us earlier in the afternoon. There were aleady several comfortable chairs in this browsing area of the Library for anyone who wanted to sit and experience reading a book on a device. When my fellow librarian and I arrived at ten minutes before the scheduled start of this program, the area was already packed with patrons who had brought additional chairs from surrounding parts of the main level and were waiting patiently for us to arrive. I immediately realized that my plans for a casual person-to-person approach was out of the question. I was totally blown away by the number of folks who continue to be interested in e-readers!
I had already given a formal presentation in January, complete with a PowerPoint presentation, so I simply “winged it” and went through my original talk to this new group of potential users. Unfortunately, I had neither notes nor slides to guide me, so I pretty much spoke off the top of my head. Thankfully, we had a lively group – by this time numbering over 40 – and they had lots of questions. I was able to pass around each device after I took a few minutes extolling its positive and negative points. By the time we were ready to take down our table and put away our e-readers, almost two hours had passed. I think our attendees went away with valuable information and I certainly learned a few things as well -
1. Never under-estimate the popularity of e-books and e-readers in your community.
2. See if public meeting rooms are available for the next two scheduled “informal” hands-on demonstrations. We pretty much disrupted life for the patrons who wanted to browse our DVD collection in our current setting.
3. Don’t forget to introduce yourself and your co-presenter, no matter how rattled you are!!
4. Always have notes ready for those “just in case” situations.
5. Remember that it’s only a program and no matter how badly you think you may have done, your audience appreciates your efforts.
Stay tuned for results from our next adventure with e-readers…
Even though I did a lot of research for my first talk to our Library patrons regarding e-readers, I was still worried that I had missed something important or that I’d be asked a question for which I had no answer. I think all of us who give presentations have similiar fears up to the moment the program starts. Certainly I was impressed by the number of library patrons who showed up on a cold night in January to listen to what I had to say about this topic – somewhere between 55 and 60 is my guesstimate. Before I began the formal talk, I asked for a show of hands as to how many folks already owned an e-reader and then found out which brand they used. The majority of attendees already owned a device, as I discovered, and most of them had a Kindle. Second in popularity was the Nook, followed by the Kobo (a surprise to me) and then one Sony Reader, one Nook Color, one iPad and one Pandigital. Those who didn’t already own an e-reader were prepared to purchase one in the near future.
I started my presentation with a brief description of each of six different devices (Kindle, Nook, Kobo, Sony Reader, Nook Color and iPad), highlighting the strong points and the downsides of each. I demonstrated the “Read to Me” feature on the Nook Color with Kipling’s How the Elephant Got Its Trunk. My audience seemed as impressed with my X-Mini red speaker plugged directly into the Nook Color as with the demonstration itself. In fact, after the talk was over, several asked for information on where they could buy one!
Since things were going so smoothly at that point, I got brave and went live for the next portion of the program. I attached the Sony Reader to my laptop and accessed our MCLS website and went through all of the steps to select and download an ebook. This is where I started to see my audience really become glued to the screen. I showed them how to choose a particular format (EPUB) and then limit their search to only those titles that were available to download immediately. Several patrons actually made comments like “Wow, I’ve been trying to do that for days” and “Now I won’t be so frustrated going through the long list of books that are already checked out.” For them, the program was already a success. There were also vocal responses to my explanation of how and why Adobe Digital Editions must be downloaded and registered on their computers as well as their devices. The whole process was finally starting to make sense!
I ended the talk fifteen minutes prior to the Library closing, but there were a lot of folks who just wanted to hang around to ask additional questions or hold the e-readers. I consider this first attempt an overwhelming success in that our patrons seemed a lot happier and more comfortable in their understanding of how their devices worked. Several folks told me they were going to “upgrade” their existing e-readers to another one, and a few more told me that they had decided to make the plunge and try this new technology. We’ll be holding three informal “Touch and Feel” sessions over the next few months at the Library and my program has been videoed and is now on YouTube. My Powerpoint presentation is located on Slideshare – http://www.slideshare.net/kpetlewski/getting-to-know-your-kindle-nook .