Great Day for Reference !
I’m about to leave work for the day and I am feeling a great sense of satisfaction having answered THREE real reference questions during my hours on the desk. The most exciting aspect of the day is that they were all so different from each other. I was able to help an African American gentleman trace back an additional three generations in his family history in Alabama. He said his mother would be thrilled to death with the information I helped him get. The second question was dealing with Overdrive e-videos and a continuing problem one patron had for several weeks. Within an hour, support at Overdrive headquarters had provided me with the knowledge I needed to fix the problem. Finally, the mother of a bride-to-be needed to identify the title of a children’s book that she wanted to give her daughter as a wedding gift. It was a childhood favorite, but now out of print. Unsure about the title of the book we thought it might be, I located the phone number of the author. I just got a call from the patron who had been treated to a delightful phone visit with the author and got a positive identification of the book in question. Now she doesn’t feel badly about buying a copy sight unseen online. This is what being a librarian really means to me – having a day like this. I just wish there were more of them!