All in an afternoon’s work

June 3, 2011 at 3:46 pm Leave a comment

I’ve enjoyed reading the “Day in the Life of a Librarian” posts, but never thought about commenting on the various tasks I’d performed or patrons I’d helped in any given day.  This afternoon, a fellow librarian commented that I had just finished a really rough hour on the service desk.  Thinking back on what had taken place in the past 60 minutes, I had to agree with her!  In the span of a single hour at our Main Level desk, I  escorted over a dozen rambunctious teens out of the building; patiently explained to a challenged individual on the phone that I couldn’t send him a new copy of an old movie since the copy we had interloaned him seemed to skip in his DVD player; addressed the concerns of a patron who wanted us to pull a foreign film from our collection due to “adult” content; and reassured an older patron that we’d  try to catch whoever was working the crossword puzzles in ink in our local newspaper.  All of these patron interactions were in addition to the regular requests to find books and movies or put in requests  for items we don’t own.  Was this a typical shift on the desk for me – no, but not unlike many others I’ve had over the past 25 years at this Library.  I felt very productive and left the service area knowing that I served our patrons well.  I’d much rather feel a bit worn out than wonder why more folks didn’t ask me for help or let me approach them to offer a bit of assistance.  Some call it job security.  I call it the reason I became a librarian!

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Well Rounded Librarian by Kathy Petlewski is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License.


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